 Welcome to Satin Doll Customer Service. At Satin Doll, we take pride in quality and craftsmanship of all our products. It is very important to us that you are both happy and 100% satisfied with any items purchased from us.
Therefore, we've made it easier than ever to find the information you're looking for. If for any reason you do not find what you're looking for, please feel free to
contact us by telephone or email.
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Have a question? We're here to help! Email us at anytime and we'll try to get back to you at our earliest convenience.
Hours of operation: Monday through Friday
8:00 am until 5:00 pm (Eastern Standard Time)
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Mailing Address
Satin Doll & Co.
8807 S. Isles Circle
Tamarac, Florida 33321
(347) 471-5377
(437) 309-3990 fax
Skype
General Email
If you have questions that are not covered in our FAQ page, you can email us at info@satindoll.biz.
Orders Email
Do you have questions about your order, tracking number, or delivery status, please email us at orders@satindoll.biz.
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Customer Service Email
If you would like to contact one of our representatives at Satin Doll regarding one of our products, please contact us at customerservice@satindoll.biz.
Wholesale Email
Inquiries regarding wholesale orders for Satin Doll products, please email us at wholesale@satindoll.biz.
Press Email
Inquiries regarding requesting Satin Doll's latest press kit or interested in covering a story regarding Satin Doll and/or products, please contact us at press@satindoll.biz.
Newsletter Email
To be added to our mailing list for the latest updates and sales, please contact us at newsletter@satindoll.biz.
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Domestic Shipping. We package all items with great care and ship via USPS First Class Mail. Please allow approximately 5 to 7 business days (excluding holidays) for delivery of your package to arrive. SHIPPING & HANDLING RATES based on USPS price change as of 1/4/2010
United States: Shipping $4.95
Canadian/International Shipping. We ship worldwide. All packages are shipped via USPS First Class Mail for prompt, reliable delivery. Buyer is responsible for all duties, taxes, fees and observance of local customs restrictions. Please contact us and reference your order number with any special requirements or requests. Rates are posted with every item and multiple item discounts do apply. We do not ship to international P.O. Boxes.
Canada: Shipping $5.95
Rest of the world: Shipping $6.95
Lost Packages. For your benefit, we ship exclusively through nationally recognized parcel carriers. In the rare event that an insured package is lost or damaged during transportation, we will gladly assist you in processing your claim with the appropriate parcel carrier. To file a claim, you must contact us with the shipment information and details regarding the problem you encountered. Please note that claims apply only to insured packages. Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Our claim limit is currently $100 per order.
Refused/Undeliverable Packages. Additional postage to cover the cost of the initial shipment, any duties or taxes and return shipping fees will be due for Satin Doll to resend any packages that are returned to us by the carrier. We encourage customers to carefully review their address information during checkout and in any emails received to ensure the proper delivery of all packages. If a customer refuses to pay any duties, taxes and/or any fees on a shipment, the shipment may be abandoned with the carrier and no refunds will be issued. In the event a refused package is returned to Satin Doll in original condition, a refund will be issued less shipping, return shipping and a 15% processing fee.
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If the product does not meet your expectations upon arrival, you have 30 days to return your merchandise (in its original form) for a prompt refund. Item(s) must be unused and in the same condition as received. All returns must be accompanied by the original invoice, a Return Merchandise Authorization (RMA), and all merchandise tags must be attached. Refunds will be given in the same tender as original purchase. A Return Merchandise Authorization may be obtained by reviewing the order in question in your My Account page. Clicking the 'Need to return this product?' link will start the RMA process. Please include a printed copy of your RMA screen with your returned item.
We suggest that all items be returned to us by a shipping method in which you can get a tracking number (such as FedEx or UPS) or a delivery confirmation numbers (such as Priority Mail with a Delivery confirmation). If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us and insurance purchased in case of loss or damage. ALL SALE MERCHANDISE IS FINAL SALE.
Please send returns to:
Satin Doll & Co.
Attn: Returns
8807 S. Isles Circle
Tamarac, Florida 33321
Please be aware that postage on returns is your responsibility. Satin Doll does not reimburse for shipping and handling on returns.
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If you are a new customer, you will be required to register before proceeding to checkout; returning customers will need to log in to their accounts.
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Jewelry and accessory purchases at Satin Doll & Co. are beautifully presented in a gift box, perfect for sending as a gift or receiving as a gift to yourself. Please note that some Satin Doll necklaces cannot be gift wrapped.
Your heart will race with excitement when you receive your beautifully wrapped treasure(s) from Satin Doll & Co. Caressed by ribbon and tucked into a clear pillow box waiting to be unwrapped. Most packages are packaged as shown below.
If your order is too big to be packed in our signature packaging, then it will be beautifully wrapped in Satin Doll's signature pink tissue paper and held together with ribbon.
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The prices displayed on the website are quoted in US dollars. Satin Doll operates out of Florida and is required by law to charge sales tax (6%) on all orders shipped within the state. Please note that the on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated when the order is shipped.
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We accept most major credit cards (processed securely by Paypal), money orders, and checks. Checks will need to clear before the items are shipped. Checks and money orders should be made out to Satin Doll & Co. We do not accept C.O.D.’s. If you have further questions please contact us.
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Discount coupons offer you discounts on purchases or shipping. If you have a code, you will need to input it into the "Enter Redeem Code" box during checkout. You will see the deduction amount on the order form.
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